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Frequently Asked Questions

What is your inquiry about?

Burns & Ferrall Orders & Delivery
Website Quotes
Products Promotions & Catalogues
My Account

Still can’t find what you’re looking for? Call us on 0800 428 733 or contact us via email and one of our friendly staff will respond to your inquiry.

Burns & Ferrall

1. What is Burns & Ferrall?
Burns & Ferrall is New Zealand’s largest distributor of non-food hospitality and hygiene products. Our comprehensive product offering includes tabletop, catering, janitorial, washroom and commercial equipment as well as disposables, chemicals and packaging. Click here to learn more about Burns & Ferrall.

2. Who is E.CF?
Burns & Ferrall is proudly owned by the E.CF Group - the European leader in hospitality, catering and general food service supply with key markets in Europe, the Middle East and North Africa.

3. How can I work for Burns & Ferrall?
Burns & Ferrall has many exciting opportunities and is always looking for professional staff. We'll provide a link shortly showcasing career opportunities at Burns & Ferrall.

4. What is the Equipment & Projects Team?
Burns & Ferrall has a specialised team to assist with your equipment needs. Visit our Equipment & Projects page to find out more.



1. How do I register for a new account?
There are two types of accounts you can open with Burns & Ferrall - one trade customers and one for retail customers.
Trade customers will need to provide their business details which will be verified before they can purchase online. To do this, simply fill out your details and click Submit. From here, one of our friendly staff will verify your details and your login details will then be sent to you.

Retail customers need only press the register now button to submit their details and gain access to online shopping.

2. How do I login to my account?
To login to your account simply click the Login button on the top-right of the homepage and follow the prompts.

3. How do I see my cart?
Once you have added items to your cart you can view it by clicking the small shopping cart symbol located at the top-right of your window. From your cart you can update quantities and products, apply promotional codes or simply checkout.

4. What is My Dashboard?
My dashboard gives you access to your account details, letting you update your password, details and preferences with just a few clicks. My Dashboard also gives you access to your order history, favourites and many other exciting features.


1. How do I search for products?
You can search for products a number of ways on the Burns & Ferrall website.  The product search function on the top of the page can be used to search for product codes or descriptions. Simply type in the product you are after and press the blue button to the right to search through Burns & Ferrall’s catalogue of items.

You can also view our products by using our navigational menu, located just below the search feature.  Hover over these main menus to activate the drop down menus, featuring the main product categories available.

Whether using the menus or search function you will be lead to product pages. These pages can be displayed in either a grid or line format, which can be selected to the right of screen. From here you can use the refinement tool on the left of page to refine these products and find exactly what you’re looking for.

2. Can I create Favourites?
Favourites are a great way to keep track of all your favourite products. You can select favourites by clicking on the star icon when viewing a product page. By clicking on this icon you will now be able to see this product in your favourites list, located in your Dashboard.

3. What are templates?
Templates are available on trade customer accounts, and let you go back and order your favourite products with ease.

4. Can I customise any products?
Certain products, like cups, glassware, coasters, napkins and bags can be customised to feature your branding or print design. For more information visit our Custom Printing section.

5. Do you sell large equipment?
Yes, we have an extensive range of large equipment from walk in refrigeration to oven and warewashing solutions. For larger items, contact our friendly Equipment & Projects Team to find out how Burns & Ferrall can help you.

My Account

1. How do I update my details?
To update your details, simply login to your account and click on the Dashboard link at the top of the page. Here you will be able to change your password and update your details and preferences.

2. I’ve forgotten my password. What do I do?
If you’ve forgotten your password, click ‘Login’ at the top of the page and follow the prompts for ‘Forgot Your Password’.


Orders & Delivery

1. How can I see my order history?
You can access your order history via the My Dashboard page. To access this page, simply click the Dashboard link at the top of the web page.

From here you will be able to click into your Order History, where you can review the status of your orders and search through your order history.

2. When will my order be delivered?
Delivery times vary depending on product and location. Please refer to your invoice for an estimate of your delivery time or call us on 1800 473 927 to track your order.

3. Can I pick up my order from a store?
At this time unfortunately we do not allow for orders to be picked up from store. If you have a store close by from which you would like to purchase a certain product, use the store locator to obtain their details to confirm they have the product you wish to purchase.


1. How can I get a quote?
To request a quote you can call one of our friendly Burns & Ferrall staff members on 0800 428 733 or head to the Contact Us page.


1. What types of payment do you accept online?
Burns & Ferrall online gives customers the ability to pay via credit card or PayPal.

2. How do I pay for my account?
To pay your invoice, login and go to your Dashboard by clicking the dashboard icon on the top of screen. From here you can click on ‘Pay Account’ and follow the easy prompts to finalise your payment.


Promotions & Catalogues

1. What promotions are currently available?
To find out about the latest promotions from Burns & Ferrall, head to our Promotions page.

2. Where can I find your latest catalogue?
You can find all our latest catalogues online on the Catalogue page. Additionally, hard copies of our bimonthly magazine are sent to each store upon release so be sure to check in and pick up your copy before they run out.

3. What is Bien?
Bien, French for good, is also Burns & Ferrall’s own bimonthly magazine filled with the latest trends and products for the hospitality industry. Click here to view the latest edition, or head in store to pick up your copy today.

4. How do I subscribe for regular updates?
If you want to regular updates to keep you up to date with the latest from Burns & Ferrall, sign up to our newsletter here.

5. Is Burns & Ferrall on social media?
For more great updates, competitions and promotions be sure to like our Facebook page and follow us on Instagram.

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