About Us


About us


Welcome to Reward Hospitality, Asia Pacific's leading hospitality & care supplier. 

At Reward New Zealand our extensive range of products span across Bakery Equipment, Commercial Kitchen Equipment, Domestic Sinks, Taps & Plumbing, Rational Equipment, Service and Spare part and Quick Service Restaurants(coming soon) 

We’re dedicated to sourcing the latest and greatest trends from around the globe with an international buying conglomerate. If there’s a product on your Wishlist you cannot find in our extensive range of products, we can source it for you. We work closely with international manufacturers who can deliver fit-for-purpose products including those that are unique.   

You may have known us as Burns & Ferrall. 

On the 1st of April 2022, we proudly announced that we are now trading as Reward Hospitality. This exciting new chapter of our well-known and loved New Zealand-born business saw us become the largest supplier of non-food, food service products in our region.

Our leading service offering is the most comprehensive in the industry.

We pride ourselves on providing a very significant value proposition across both our service levels and product offering. Whether you are a single-site operator or multi-national corporation, we offer a number of engagement solutions, including: 

Account Management

Covering metro and regional areas our dedicated and experienced team have a business-to-business focus across a range of industries including Domestic Sinks, Bakery, commercial equipment (RATIONAL), and QSR.

Equipment Expertise

Our equipment specialists work closely with your business to provide equipment solutions. We work with a range of trusted, quality brands to ensure you have access to the very latest innovative equipment solutions.

Corporate Accounts

National corporate accounts are dedicated to providing large corporations with access to a single source supply partner. Many top businesses rely on our corporate team to deliver operational efficiencies for their entire business’ food service needs

Market leaders in sinks & tapware since 1948. 

We also provide a full range of domestic sinks and tapware to suit your specifications and budget. We have been market leaders for many years, and with that comes the knowledge, expertise, and network to bring the latest trends to New Zealand residential homes and businesses.

Global Reach

We are proud to be a subsidiary of the ECF Group, a global leader in hospitality and care supply with key markets in Europe, the Middle East and North Africa. Being a part of this network provides a world of opportunities to Reward Hospitality customers. 

Network Coverage

Throughout the Asia Pacific, we have 26 locations that encompass distribution centres, showrooms, and retail outlets. Our vast network is extended further by our dedicated and experienced field Account Managers and support team members.  Complementing our physical network is our sophisticated online ordering platform. Each newly upgraded system is designed to ensure our customers receive the best products, at the best price, with speedy delivery, regardless of their location or time zone.

As a Reward Hospitality customer, your business can access:



VIP Account Management

Our team of industry experts are ready to serve



Trade Pricing

Access to discounted trade pricing to save money and create efficiencies in your business!


Experienced Account Managers

Our dedicated and knowledgeble account managers are industry experts!


Showroom Consultations

Access our showroom to touch & feel product




Unrivalled Customer Support

Our customer support team is extensive and offers unrivalled levels of customer support



Customer Call Centre

Open from 8am Mon-Fri!


Phone, Email

You choose how you speak to us!

Dedicated Account Managers

Available for expert advice & consultation!




Sophisticated Supply Chain & Distribution Network

With over 38,000sqm of warehousing space, we have the resources to efficiently deliver to every corner of Asia Pacific



Over 38,000sqm Of Warehousing

Strategically located distribution hubs & warehouses in AU & NZ!


Order Consolidation

Ability to consolidate your orders into single deliveries to create labour efficiencies and benefit the environment!


Free Shipping

Account customers have access to free shipping on order over $150!



Industry-Leading Digital Tools

Our sophisticated digital tools enable our customers to conveniently shop 24/7, where ever and whenever suits them



Recurring Order Functionality

Order the same items frequently? Set up a recurring orders & order templates to save time and money!


Shop 24/7

Easy-to-use online ordering platform that never closes!

Shop By Product Or Brands

Easily find the products you are looking for with our shop by products & brand page browsing options!



Interested to know more? Contact us today to arrange a face-to-face, phone or video meeting.

We look forward to discussing how we can create cost, time and logistic efficiencies within your business.