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  • About us

About us


Welcome to Reward Hospitality, Asia Pacific's leading hospitality & care supplier. 

With 26 locations across Australia, New Zealand, and the Pacific Island, there is no task too big or small for our dedicated team. We take great pride in being the preferred supplier of food service solutions to the industries we serve. They include: Hospitality, Catering, Healthcare, Accommodation, Education, Leisure & Entertainment and more!

Our extensive range of products span across Tabletop, Kitchenware, Drinkware & Bar, Takeaway & Packaging, Hotel & Buffet, Equipment & Furniture, Hygiene & Washroom, Uniforms & Safety, and more. We’re dedicated to sourcing the latest and greatest trends from around the globe with an international buying conglomerate. If there’s a product on your wishlist you cannot find in our extensive range of products, we can source it for you. We work closely with international manufacturers who can deliver fit-for-purpose products including those that are very unique. 


You may have known us as Burns & Ferrall. 

On the 1st of April 2022, we proudly announced that we are now trading as Reward Hospitality. This exciting new chapter of our well-known and loved New Zealand-born business saw us become the largest supplier of non-food, food service products in our region.


Our leading service offering is the most comprehensive in the industry. 

We pride ourselves on providing a very significant value proposition across both our service levels and product offering. Whether you are a single-site operator or multi-national corporation, we offer a number of engagement solutions, including:

Account Management

Covering metro and regional areas our dedicated and experienced team have a business-to-business focus across a range of industries including hospitality, catering, healthcare, accommodation, mining, education & more.

Project & Product Consultation

From suburban cafes to hotels and stadiums, we’re able to provide a comprehensive solution for your next project. With access to leading suppliers and manufacturers, our team ensure professional delivery of your next project from brief to installation.

Corporate Accounts

National corporate accounts are dedicated to providing large corporations with access to a single source supply partner. Many top businesses rely on our corporate team to deliver operational efficiencies for their entire business’ food service needs

Equipment Expertise

Our equipment specialists work closely with your business to provide equipment solutions. We work with a range of trusted, quality brands to ensure you have access to the very latest innovative equipment solutions.

Venue Design

Our venue design service can deliver your next project from initial conceptualisation and design, all the way through to fit-out and completion. Our design consultation offers floor plan, full interior design, 3D design renders and 3D walk-through videos so you can see your concept come to life.

Custom Printing

Our custom printing service is an economical marketing tool that enables our customers to order high-quality custom printed products to drive brand recognition. This service is available for most products in our range including glassware, crockery, takeaway cups & packaging, napkins, coasters, greaseproof paper, bags, and so much more.


Market leaders in sinks & tapware since 1948. 

We also provide a full range of domestic sinks and tapware to suit your specifications and budget. We have been market leaders for many years, and with that comes the knowledge, expertise, and network to bring the latest trends to New Zealand residential homes and businesses.


Global Reach

We are very proud to be a subsidiary of the ECF Group, a global leader in hospitality and care supply with key markets in Europe, the Middle East and North Africa. Being a part of this network provides a world of opportunity to Reward Hospitality’s customers. 

Network Coverage
Throughout Asia Pacific, we have 26 locations that encompass distribution centres, showrooms, and retail outlets. Our wide network is extended further by our dedicated and experienced in field Account Managers and support team members.  Complementing our physical network is our sophisticated online ordering platform. Each newly upgraded system is designed to ensure our customers receive the best products, at the best price, with speedy delivery, regardless of their location or time zone.



26 locations across Asia Pacific

Our ability to consistently and efficiently service our customers is made possible by our extensive and sophisticated distribution network across Australia & New Zealand.

We work hard to continually provide our customers with the best products, at the best price, and our 24-48 hour delivery promise for in-stock products in metro areas, is unmatched within our field.

See all our locations



As a Reward Hospitality customer, your business can access:



VIP Account Management


Our team of industry experts are ready to serve
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Experienced Account Managers

Our dedicated and knowledgable account managers are industry experts!

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Trade Pricing

Access to discounted trade pricing to save money and create efficiencies in your business!

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Price Match Promise

If you find a comparable quote, we'll price match it! T&Cs apply.

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Showroom Consultations

Access our showrooms to touch & feel product



Unrivalled Customer Support


Our customer support team is extensive and offers unrivalled levels of customer support
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Customer Call Centre

Open from 8am Mon-Fri!

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Phone, Email or Live Chat

You choose how you speak to us! Live chat coming soon.

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Dedicated Account Managers

Available for expert advice & consultation!

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Live Chat - COMING SOON

Speak to our customer support team via our online chat!



Sophisticated Supply Chain & Distribution Network


With 26 locations nationwide and over 38,000sqm of warehousing space, we have the resources to efficiently deliver to every corner of Asia Pacific
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24-48 Hour Delivery

Available for in stock products to metropolitan areas

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Over 38,000sqm Of Warehousing

Strategically located distribution hubs & warehouses in AU & NZ!

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Order Consolidation

Ability to consolidate your orders into single deliveries to create labour efficiences and benefit the environment!

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Free Shipping

Account customers have access to free shipping on order over $150 in metropolitan areas!



Industry-Leading Digital Tools


Our sophisticated digital tools enable our customers to conveniently shop 24/7, where ever and whenever suits them
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Shop 24/7

Easy-to-use online ordering platform that never closes!

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Recurring Order Functionality

Order the same items frequently? Set up a recurring orders & order templates to save time and money!

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Click & Collect

Collect your in stock online orders from one of our retail outlets within 4 business hours!

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Shop By Product Or Industry

Easily find the products you are looking for with our shop by products & shop by industry browsing options!



Interested to know more? Contact us today to arrange a face-to-face, phone or video meeting.


We look forward to discussing how we can create cost, time and logistic efficiencies within your business. 


Work With Us

Looking for a REWARDing career? View our vacant roles!

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Why Buy From Us?

Reward Hospitality has a unique & comprehensive service offering.

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Fantastic Finance Options

Learn more about our finance and credit account options.

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