Website Terms and Conditions

Terms and Conditions of Use

These terms and conditions apply to purchases made on this website from Burns & Ferrall Supply Co Pty Ltd, a division of ECF Group Asia Pacific ("Burns & Ferrall") trading as Reward Hospitality New Zealand.

By using this website and its pages:

  1. you agree to these terms and conditions of use (Terms); and
  2. where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person's behalf and that by agreeing to these Terms on that person's behalf, that person is bound by these Terms.

Any user that does not agree to these Terms is not authorised to access and use the website and must immediately cease doing so.

We may amend these Terms in whole or in part from time to time. Amendments will be effective immediately when we post the amended Terms on the website. You are responsible for ensuring that you are familiar with the latest Terms. By continuing to use the website, you agree to be bound by the Terms as amended (whether or not you have reviewed any amendments).

These Terms were last updated on 12th March 2020.

Acceptable Use

You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe our rights, nor the rights of anyone else, nor restricts or inhibits their use and enjoyment of the website. In particular, you agree to only access the website through standard web browsers, and not via methods such as scraping, data mining, the use of a robot or spider, automation or any similar method of extraction or monitoring.

You agree not to create a link to the website without our express prior permission.

Termination or Suspension of Accounts

If a user does not abide by these Terms, Reward Hospitality NZ may terminate or suspend that user's account and refuse to provide its products and/or services to that user for any reason and at any time.

Disclaimer and liability limitation

We endeavour to provide accurate and correct information on this website. However, Reward Hospitality NZ accepts no responsibility to you or any other person for incorrect information and reserves the right to change specifications, prices, etc, at any time without notice.

Further, Reward Hospitality NZ has no liability or responsibility to you or any other person for any loss in connection with these Terms, the website, or your access and use of (or inability to access or use) the website. To the maximum extent permitted by law, this exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty or otherwise.

The internet is not a secure environment. If you send us any information, including your email address, it is sent at your own risk.

Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD$100.

Links from and to other websites

This website may contain links to other websites owned by non-affiliated entities and we may display advertisements from third parties on our website. When you click on these links, you enter another website. Those websites are not under our control. The links are provided for convenience and informational purposes only.

Accordingly, the inclusion of any link does not imply an endorsement by us of that website. We are not responsible for the content, validity, accuracy, or the use of any other website. You should check the terms and conditions applicable to any other websites you use or verify such information with the third parties directly.

Restricted access

Access to certain areas of this website is restricted and we reserve the right to restrict access.

If we provide you with a user ID and password to enable you to access restricted areas of this website, or other content or services, you must ensure that the user ID and password are kept confidential. We may disable your user ID and password without notice or explanation.

Intellectual Property

We own all copyright and other intellectual property rights in this website. All rights are reserved. You may download and temporarily store one or more of these pages for the sole purpose of viewing on a personal computer or mobile device via a web browser and to print pages for your own personal use. Otherwise you must not copy, display, modify, reproduce, store in a retrieval system, transmit (in any form or by any means), distribute, use for creating derivative works or use in any other way for commercial or public purposes any part of this website without our prior written consent.

Please let us know if you believe someone is infringing our rights, by reporting the use to [email protected].

By agreeing to the Terms, you will be taken to have read and agreed to our Privacy Policy, as amended from time to time.

While we use cookies to improve our customers' on-line experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings.

Refund / Disputes policy

If you receive goods that are faulty or defective in any way, we will honour our commitments under the Consumer Guarantees Act 1993 (New Zealand).

Our total liability to you in relation to any faulty goods or services is limited to the price of those goods or services. We will not, in any case, be liable for any consequential or special damages, including loss of business profits.


Returns Policy

If you wish to return or exchange the item/s you have purchased you can do so up to 14 days after delivery, conditions stated below.  

  • The item/s must be unused and in the original packaging. Used items will not be eligible for a refund.
  • A restocking fee may apply to cover the cost of freight, handling and other costs.
  • To arrange a refund or credit simply complete this form within 14 days of delivery or call 0800 428 733 to speak to our Customer Service Team.  

Please choose carefully, some items cannot be returned:

  • Items purchased from the ‘Scratch and Dent' section of our website cannot be returned or exchanged.
  • Special Order & Non-Stocked items like those Shipped From Supplier or Z prefix codes, cannot be returned or exchanged

As a customer, you are entitled to request a refund, repair, replacement if there is a major failure in respect of any goods purchased from Us.  A major failure is when goods are:

  • faulty or unsafe;
  • materially different from the goods as they were advertised or promoted by Us; or
  • substantially unfit for the purpose for which they were sold by Us.

Incorrectly supplied items – if we have accidentally supplied the wrong product to you we will supply the correct product (where it is available). 

  • The incorrectly supplied item/s must be unused and in it's original packaging. Used items will not be eligible for a refund.
  • Please complete your details within 14 days of delivery or call 0800 428 733

Delivery Policy

Reward Hospitality NZ offers free delivery inside New Zealand on all online orders NZ$150 and over(ex GST). For online orders up to NZ$149.99, we charge NZ$7.50+GST. If we feel that a specific order needs a shipping charge due to the contents involved or the location of delivery, we reserve the right to impose a nominal shipping charge to cover costs at our discretion.

Free Delivery on online orders NZ$150 (ex GST) and over.

We will endeavour to fill and dispatch all orders received via the secure site within 2 days of receiving payment for your order, except where the product ordered is not available, in which case you will be notified and will have the option to cancel, vary the order or wait for the product to become available.

Reward Hospitality NZ DOES NOT SHIP OUTSIDE NEW ZEALAND. If you are located outside New Zealand and wish to purchase from us, contact us and one of our international sales managers will be in touch with you as soon as possible.

Refusing or Cancelling Orders Policy

In the unlikely event that the goods or services you have ordered are no longer available, we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller.

We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently or by error. While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order.

Once an order has been accepted by Reward Hospitality NZ (the Company), the Customer can only cancel, vary or suspend the order upon the following conditions:

  • The Customer agrees to accept delivery of any goods held by and all goods in transit to the Company in respect of such order which are non-returnable to the supplier or may not be saleable to other parties.
  • The Customer agrees to pay all costs, expenses and liabilities incurred by the Company in consequence of the cancellation, variation or suspension of the order and accept potential delay, this may include a restocking fee.


These Terms and Policies are governed by and are to be interpreted in accordance with New Zealand law. Any claims or disputes between us concerning this website will be resolved by the New Zealand courts. To the fullest extent permitted by law, we will not be liable for any failure of this website to comply with the laws of any other country.


If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.

These Terms set out everything relating to your use of the website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the website that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.

Reward Hospitality NZ is a business to business organisation which sells products for industry professionals. Some of our products can be purchased and used for non-commercial use, if you are not sure whether a product is suitable for non-commercial use, please get in touch with us.

Privacy Policy

You can read our Privacy policy and Cookie Policy here.