Service and Warranty

For your peace of mind, Reward Hospitality support the manufacturer's warranty on all COMMERCIAL EQUIPMENT that we sell.

Listed below are some Frequently Asked Questions about our servicing solution. Please refer to the supplier's warranty for further details. Some of our suppliers prefer to be contacted directly for warranty claims. Specific brands that have this requirement are available in our Warranty Service list.

Can you describe the types of servicing you offer, such as gas, electrical, or refrigeration?
We have in-house gas and electrical technicians and also work with a network of refrigeration service agents.

What areas do you cover geographically?
Our services are available nationwide, although some remote locations may require additional travel time.

What are your hours of operation?
We operate from 8 am to 4 pm, with our technicians available from 7:30 am to 4 pm. After-hours service is available for customers with accounts.

How can customers book your services?
Customers can book by phone, email, or through our website. Our contact details are 0800 178 349 and [email protected]. After hours, please call 0800 178 349 as emails will not be cleared until the following business day. Alternatively, you can use our contact form.

Which companies are currently utilizing your services?
We provide services for several notable brands, including Burger King, Spotless, Downers, KFC, and Carls Jr.

How many spare parts do you carry, and what is their value?
Our technicians carry a full complement of spare parts, with a retail value of approximately $100-150K.

What notable brands do you service?
We service a range of well-known brands, including Rational, Garland, Frymaster, Winterhalter, Hobart, and Mieko.

For more information or to book a service, please use our contact form.