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Service and Warranty

For your peace of mind, Reward Hospitality support the manufacturer's warranty on all COMMERCIAL EQUIPMENT that we sell.

Listed below are some Frequently Asked Questions about our servicing solution. Please refer to the supplier's warranty for further details. Some of our suppliers prefer to be contacted directly for warranty claims. Specific brands that have this requirement are available in our Warranty Service list.

Can you describe the types of servicing you offer, such as gas, electrical, or refrigeration?
We have in-house gas and electrical technicians and also work with a network of refrigeration service agents.

What areas do you cover geographically?
Our services are available nationwide, although some remote locations may require additional travel time.

What are your hours of operation?
We operate from 8 am to 4 pm, with our technicians available from 7:30 am to 4 pm. After-hours service is available for customers with accounts.

How can customers book your services?
Customers can book by phone, email, or through our website. Our contact details are 0800 178 349 and

Which companies are currently utilizing your services?
We provide services for several notable brands, including Burger King, Spotless, Downers, KFC, and Carls Jr.

How many spare parts do you carry, and what is their value?
Our technicians carry a full complement of spare parts, with a retail value of approximately $100-150K.

What notable brands do you service?
We service a range of well-known brands, including Rational, Garland, Frymaster, Winterhalter, Hobart, and Mieko.

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Prompt Delivery

Contact free delivery within 1-2 business days on stocked lines.

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Price Match Promise

Have a comparable quote? We'll price match it.*

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Click & Collect

Collect your online orders within 4 business hours from your local store.*

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Live Chat

Need some help? Our customer service team are available online to chat.

Reliable Warranty solutions for commercial equipment

Any warranty work undertaken by Reward Hospitality will be carried out during normal working hours unless otherwise specified or agreed to. Our Warranty Statement outlining our Terms & Conditions are available online for your convenience.

We work closely with our clients to understand their specific requirements and provide customized solutions that align with their goals. Our experienced professionals are dedicated to providing exceptional customer service and support, ensuring you receive the assistance you need to succeed.

We are proud to serve a diverse range of clients, including:

  • Burger King

  • Spotless

  • Downers

  • KFC

  • Carls Jnr.

Our trusted bakery brands

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